Delivery & Returns

Delivery

Orders placed before 2pm Monday to Friday will be processed and despatched within 48 hours. 

 

Orders will be despatched via Tracked Royal Mail and will be scanned on delivery.

Royal Mail aim to deliver your order within 1-3 days, but this can take longer, especially during busy periods or adverse weather conditions.

 

If you do not receive your parcel within 10 working days of receiving your despatch notification email,  please contact us so that we can investigate and ensure you receive your goods without delay. In the unlikely event that your parcel arrives damaged please contact us within 24 hours so that we can rectify this fault.

 

Delivery Outside the UK

We deliver all around the world, postage will be charged at checkout per order. These orders will be despatched via Royal Mail international tracked and should arrive within 7-10 working days, but this can take longer, especially during busy periods or adverse weather conditions.

 

If you do not receive your parcel within 30 working days of receiving your despatch notification email,  please contact us so that we can investigate and ensure you receive your goods without delay. In the unlikely event that your parcel arrives damaged please contact us within 24 hours so that we can rectify this fault.

 

Guarantee and Returns

Products that are personalised are made to order and are individually personalised with the details you have supplied. Once the details have been personalised they cannot be changed. We therefore do not accept the return of personalised goods unless they are either faulty or because of an error on our part.

 

For non personalised items we offer a no quibble, money-back guarantee if you wish to exchange or have your order refunded. The item must be returned unused, in the original condition and packaging and be returned to us within 14 days from despatch. In the unlikely event you wish to return please contact us for your return authorisation number to authorise your return. 

 

Please note that post and packaging costs are non-refundable and at your expense.

 

Faulty Goods

In the unlikely event that your parcel arrives damaged please contact us within 24 hours so that we can rectify this fault. In the event of an item being faulty, or damaged in transit to you, we will cover all costs of postage and either refund or exchange the goods. When returning faulty items, we recommend sending them by Royal Mail Second Class Post. If you choose to send it back by another more expensive method then we will refund you what it would have cost to send by Second Class Post or Standard Parcels. When returning items please ensure that you retain proof of postage.

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